Account Representative - 1st Party

Position Category
Customer Service/Collections
Job Location
US-FL-Lakeland
GC Services Lakeland
Minimum Pay Rate
USD $9.28/Hr.

Overview

Provides customer contact support for various client business processes or business segments associated with client telecommunication products and services.

Responsibilities

  • Maintain attentive and prompt customer service relations with client and client customer’s
  • Documents all customer contact activity in various client systems in a concise and accurate manner
  • Cope with high-stress environment caused by speaking with emotional callers
  • May be required to provide payment options for client customers
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management

 

 

Qualifications

Education:

High School Diploma or GED is required

 

Experience:

No experience necessary; prefer 6 months of related experience

 

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

 

Skills & Abilities:

  • Speak articulately and clearly
  • Interpret a constant flow of information
  • Listen effectively
  • Work with and apply basic mathematical concepts
  • Deal with difficult interactions with customers
  • Respond to customer inquiries and statements effectively
  • Must be able to work in a cooperative and professional manner with team members and colleagues
  • Must be able to take and comply with directions from supervisor and any member of management
  • Write in a clear and concise manner
  • Manage time effectively
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Remain alert at all times
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements
  • Communicate clearly and effectively, both orally and in writing

 

All job offers are contingent upon completion of drug and background checks.

 

GC Services is an equal opportunity employer: M/F/Disabled/Vet

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