Assistant Manager 3rd Party

Position Category
Management
Job Location
US-MO-St Louis
GC Services St Louis NSC
Minimum Pay Rate
USD $30,000.00/Yr.

Overview

Assists in directing and coordinating activities of workers engaged in collecting delinquent accounts of customers.

Responsibilities

  • Manages a team of 8-15 Account Representatives
  • Assists in efficient operation of the collection office
  • Assists the Collection Manager/Senior Assistant Manager in the efficient operation of an assigned team; supervising assigned Account Representatives/Clerical/Collection Support
  • Maintains satisfactory discipline of employees; supervises the proper application of the company’s policies and procedures
  • Reviews the work of each A/R to correct deficiencies and to determine employee’s progress
  • Career path development of A/R
  • Assists in the training and development of all A/R personnel
  • Assists with interviewing prospective applicants for employment as needed
  • Utilizes all available system screens, processes, and reports to maximize collection potential
  • Conducts the required reviews for assigned personnel per policy
  • Ensures compliance with all specified FDCPA, state and city laws and provisions, as outlined in the GCS Compliance with FDCPA and State Collection Laws Statement and the FDCPA Test
  • Assists in maintaining discipline of employees and in supervising the proper application of the company’s policies and procedures
  • Completes assigned management training in a timely manner
  • Works with other functional areas to coordinate cooperation between the collection floor and those areas
  • Review and Approve A/R time sheets
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management as needed

Qualifications

Education:

High School Diploma or GED is required.

 

Experience:

2-4 years of management experience or have completed the Management Training Program successfully. Must have demonstrated a thorough knowledge of GCS policies and procedures.

 

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

 

Skills & Abilities:

    • Must be self-motivated, enthusiastic and ambitious
    • Ability to train and motivate others
    • Have a sound knowledge of and ability to apply GCS policy
    • Possess the ability to multi-task
    • Communicate clearly and effectively, both orally and in writing
    • Interpret a constant flow of information
    • Listen effectively
    • Work with and apply basic mathematical concepts
    • Deal with difficult interactions with customers
    • Respond to customer inquiries and statements effectively
    • Write in a clear and concise manner
    • Manage time effectively
    • Solve problems or issues that may come up
    • Concentrate and focus for extended periods of time
    • Cope with high-stress and changing environment
    • Remain alert at all times
    • Adhere to policies and procedures
    • Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

 

GC Services is an equal opportunity employer: M/F/Disabled/Vet

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