Help Desk Support

Position Category
Information Technology
Job Location
US-TX-Houston
GC Services LP
Minimum Pay Rate
USD $15.14/Hr.

Overview

Responsible for facilitating the resolution of application, software, and hardware problems of computer users.

Responsibilities

 

  • Assist users experiencing technical problems with hardware, software, networking and computer related issues
  • Ability to walk end user through diagnostic procedures to identify, resolve, or determine source of error
  • Log, track, and maintain detailed incident reports on all calls
  • Assist in monitoring of Branch and Home office technologies, network connectivity, and data line utilization
  • Communicate with software and hardware vendors to request service, updates, and resolution of open tickets
  • Maintain Help Desk procedures and training material
  • Analyze incident reports, determine the cause, and make recommendations to reduce help line incident rate
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management

Qualifications

 

Education:

High School diploma required. Associates Degree in Business, Computer Science or equivalent work experience preferred

 

Experience:

1 year Help Desk experience required 

 

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

 

Skills & Abilities:

  • Knowledge of Information Technology Infrastructure Library (ITIL) and Incident Management practices
  • Strong analytical skills

  • Ability to organize and handle multiple projects

  • Manage time effectively

  • Solve problems or issues that may come up

  • Concentrate and focus for extended periods of time

  • Cope with high-stress and changing environment

  • Remain alert at all times

  • Adhere to policies and procedures

  • Adhere to work schedule and punctuality requirements

 

All job offers are contingent upon completion of drug and background checks.

 

GC Services is an equal opportunity employer: M/F/Disabled/Vet

 

 

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