• Account Rep 1st Party - 2018

    Position Category
    Customer Service/Collections
    Job Location
    US-FL-Lakeland
    Office Name
    GC Services Lakeland
    Minimum Pay Rate
    USD $9.28/Yr.
  • Overview

    Provides customer contact support for various client business processes or business segments associated with client telecommunication products and services.

     

     

    Responsibilities

     

    • Maintain attentive and prompt customer service relations with client and client customer’s
    • Documents all customer contact activity in various client systems in a concise and accurate manner
    • Cope with high-stress environment caused by speaking with emotional callers
    • May be required to provide payment options for client customers
    • Adhere to Company attendance, punctuality, and meal and rest break requirements
    • Maintain concentration and focus in order to meet performance goals
    • React positively to an ongoing, changing environment
    • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
    • Maintain good working relationship with assigned supervisors and coworkers
    • Work safely without presenting a threat to self or others
    • Perform additional duties as required by management

     

    Qualifications

     

    Education:

    High School Diploma or GED is required

     

    Experience:

    No experience necessary; prefer 6 months of related experience

     

    Computer Experience:

    Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

     

    Skills & Abilities:

    • Speak articulately and clearly
    • Interpret a constant flow of information
    • Listen effectively
    • Work with and apply basic mathematical concepts
    • Deal with difficult interactions with customers
    • Respond to customer inquiries and statements effectively
    • Must be able to work in a cooperative and professional manner with team members and colleagues
    • Must be able to take and comply with directions from supervisor and any member of management
    • Write in a clear and concise manner
    • Manage time effectively
    • Solve problems or issues that may come up
    • Concentrate and focus for extended periods of time
    • Cope with high-stress and changing environment
    • Remain alert at all times
    • Adhere to policies and procedures
    • Adhere to work schedule and punctuality requirements
    • Communicate clearly and effectively, both orally and in writing

     

    All job offers are contingent upon completion of drug and background checks.

     

    GC Services is an equal opportunity employer: M/F/Disabled/Vet

     

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