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Position Category
Customer Service/Collections
Job Location
US-MI-Lansing
GC Services Lansing
Minimum Pay Rate
USD $9.25/Hr.

Overview

Responsible for locating customers whose location information on file is not valid, and achieving monthly goals by performing the following duties

 

Responsibilities

  • Adheres to FDCPA/state/city laws/provisions, as defined in our training/FDCPA Testing
  • Works assigned accounts to determine location information: phones information operator, talks to multiples, nearbys, other third parties, and contacts trade leads from CBR’s in an attempt to locate the customer
  • Works assigned per set daily/monthly goals
  • Documents all account related activity on each account in a concise and accurate manner
  • Corrects any deficiencies/oversights as outlined by management during timely reviews
  • Maintains good public relations
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management from time to time

Qualifications

Education:

High School Diploma or GED is required

 

Experience:

No experience necessary; prefer 6 months of related experience

 

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

 

Skills & Abilities:

  • Demonstrates good motivation and excellent communications skills
  • Demonstrated ability to be persuasive as well as being a good listener
  • Must be able to read, write and speak English fluently with a good, clear speaking voice
  • Demonstrates ability to follow instructions
  • Must be flexible; able to work varying schedule
  • Write in a clear and concise manner
  • Manage time effectively
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Remain alert at all times
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements

 

 

All job offers are contingent upon completion of drug and background checks.

 

GC Services is an equal opportunity employer: M/F/Disabled/Vet

 

 

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