• Unit Manager 1st Party

    Position Category
    Job Location
    US-TX-Copperas Cove
    Office Name
    GC Services Southwestern NSC
    Minimum Pay Rate
    USD $11.38/Hr.
  • Overview

    Responsible for the efficient operation of a unit of employees.




    • Manages a team of 10 -20 Account Representatives
    • Assists in efficient operation of the production floor
    • Assists the Operations Manager/Assistant Operations Manager in the efficient operation of an assigned team; supervising assigned Account Representatives
    • Maintains satisfactory discipline of employees; supervises the proper application of the company’s policies and procedures
    • Reviews the work of each Account Representatives to correct deficiencies and to determine employee’s progress
    • Career path development of assigned employees
    • Assists in the training and development of all assigned personnel
    • Utilizes all available system screens, processes, and reports to maximize performance
    • Conducts the required reviews for assigned personnel per policy
    • Ensures compliance with all specified client requirements
    • Assists in maintaining discipline of employees and in supervising the proper application of the company’s policies and procedures
    • Completes assigned management training in a timely manner
    • Works with other functional areas to coordinate cooperation between the production floor and those areas
    • Review and Approve employee time sheets
    • Maintain concentration and focus in order to meet performance goals
    • React positively to an ongoing, changing environment
    • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
    • Maintain good working relationship with assigned supervisors and coworkers
    • Work safely without presenting a threat to self or others
    • Perform additional duties as required by management





    1-3 years of management experience or have completed the Management Training Program successfully. Internal candidate must have demonstrated a thorough knowledge of GCS policies and procedures if an internal candidate.



    High School Diploma or GED is required




    Computer Experience:

    Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.


    Skills & Abilities:

    • Must be self-motivated, enthusiastic and ambitious
    • Ability to train and motivate others
    • Have a sound knowledge of and ability to apply GCS policy
    • Possess the ability to multi-task
    • Communicate clearly and effectively, both orally and in writing
    • Interpret a constant flow of information
    • Listen effectively
    • Work with and apply basic mathematical concepts
    • Deal with difficult interactions with customers
    • Respond to customer inquiries and statements effectively
    • Write in a clear and concise manner
    • Manage time effectively
    • Solve problems or issues that may come up
    • Concentrate and focus for extended periods of time
    • Cope with high-stress and changing environment
    • Remain alert at all times
    • Adhere to policies and procedures
    • Adhere to work schedule and punctuality requirements


    All job offers are contingent upon completion of drug and background checks.


    GC Services is an equal opportunity employer: M/F/Disabled/Vet


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