Performs call monitoring activities to review and critique 3rd party collections calls based on standards set forth by GC Services and its clients. Provides feedback to Account Representatives and management for coaching purposes. Analyzes account activity to ensure proper handling.
High School Diploma or GED is required
6 months tenure at GC Services or 6 months experience in a Quality Assurance/Control or Quality Audit position
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
Skills & Abilities:
All job offers are contingent upon completion of drug and background checks.
GC Services is an equal opportunity employer: M/F/Disabled/Vet