• Help Desk Support

    Position Category
    Information Technology
    Job Location
    US-TX-Houston
    Office Name
    GC Services LP
    Minimum Pay Rate
    USD $15.14/Yr.
  • Overview

    Responsible for facilitating the resolution of application, software, and hardware problems of computer users.

    Responsibilities

     

    • Assist users experiencing technical problems with hardware, software, networking and computer related issues
    • Ability to walk end user through diagnostic procedures to identify, resolve, or determine source of error
    • Log, track, and maintain detailed incident reports on all calls
    • Assist in monitoring of Branch and Home office technologies, network connectivity, and data line utilization
    • Communicate with software and hardware vendors to request service, updates, and resolution of open tickets
    • Maintain Help Desk procedures and training material
    • Analyze incident reports, determine the cause, and make recommendations to reduce help line incident rate
    • Adhere to Company attendance, punctuality, and meal and rest break requirements
    • Maintain concentration and focus in order to meet performance goals
    • React positively to an ongoing, changing environment
    • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
    • Maintain good working relationship with assigned supervisors and coworkers
    • Work safely without presenting a threat to self or others
    • Perform additional duties as required by management

    Qualifications

     

    Education:

    High School diploma required. Associates Degree in Business, Computer Science or equivalent work experience preferred

     

    Experience:

    1 year Help Desk experience required 

     

    Computer Experience:

    Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

     

    Skills & Abilities:

    • Knowledge of Information Technology Infrastructure Library (ITIL) and Incident Management practices
    • Strong analytical skills

    • Ability to organize and handle multiple projects

    • Manage time effectively

    • Solve problems or issues that may come up

    • Concentrate and focus for extended periods of time

    • Cope with high-stress and changing environment

    • Remain alert at all times

    • Adhere to policies and procedures

    • Adhere to work schedule and punctuality requirements

     

    All job offers are contingent upon completion of drug and background checks.

     

    GC Services is an equal opportunity employer: M/F/Disabled/Vet

     

     

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