• Customer Service Representative - Home Based

    Position Category
    Customer Service/Collections
    Job Location
    US-AZ-Mesa
    Office Name
    GC Services Mesa
    Minimum Pay Rate
    USD $12.50/Hr.
  • Overview

    Provides quality service and information regarding various available products to inbound callers.

    Responsibilities

     

    • Answer incoming/outgoing telephone calls for GC Clients
    • Provide accurate information about client products and services to the caller and educate callers on how to use client products and services
    • Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
    • Data entry on tracking systems for recording call notes, questions, and suggestions
    • Provide excellent quality customer service and other duties as assigned
    • Must have basic troubleshooting skills for internet /phone outages
    • Must attend regularly scheduled video conferences for team meetings and one on one coaching
    • Adhere to Company attendance, punctuality, and meal and rest break requirements
    • Maintain concentration and focus in order to meet performance goals
    • React positively to an ongoing, changing environment
    • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
    • Maintain good working relationship with assigned supervisors and coworkers
    • Perform additional duties as required by management

    Qualifications

    Education:

    High School Diploma or GED is required

     

    Experience:

    Six months of customer service experience is preferred.

     

    Computer Experience:

    Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Apple/Mac operating systems.

     

    Skills & Abilities:

    • Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
    • Excellent customer service experience.
    • Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.
    • Must be able to maintain a high level of confidentiality in dealing with customer information.
    • Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism.
    • Ability to establish and maintain effective working relationships with supervising personnel and co-workers.
    • Ability to remain alert and ready to accept calls, even during periods of low call-volume.
    • Ability to project and convey a positive, concerned, and professional image to   customers.
    • Ability to be adaptable and quickly adjust to change.
    • Must be able to conduct data search efficiently and effectively while working within specific time constraints.
    • Ability to maintain a well-organized work area
    • Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
    • Write in a clear and concise manner
    • Manage time effectively
    • Solve problems or issues that may come up
    • Concentrate and focus for extended periods of time
    • Cope with high-stress and changing environment
    • Remain alert at all times
    • Adhere to policies and procedures
    • Adhere to work schedule and punctuality requirements

    Work From Home Requirements:

    • Have an Internet speed of at least 10 mbps download and 5 mbps uploads
    • Must provide a copy of the speed test of your internet from www.speedtest.net
    • Have a separate, digital/analog phone line through Century Link, Cox, or any other digital phone service provider, that has no call waiting or added features
    • Must have a workspace which is free from outside noise and distractions
    • Must agree to reside at your current address for at least 6 months
    • Must live in one of the following states: DE, ID, IN, IA, KS, KY, ND, NE, NM, NV, MT, OK, PA, SD, UT.

     

    All job offers are contingent upon completion of drug and background checks.

     

    GC Services is an equal opportunity employer: M/F/Disabled/Vet

     

     

     

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