• Advance Assistant Manager Trainee Third Party

    Position Category
    Management
    Job Location
    US-AZ-Phoenix
    Office Name
    GC Services Phoenix
    Minimum Pay Rate
    USD $0.00/Hr.
  • Overview

    Assists in directing and coordinating activities of workers engaged in collecting delinquent accounts of customers.       

    Responsibilities

    • Completes the GCS A/R Training program and client specific training while managing a team of Account Representatives
    • Assists in efficient operation of the collection office
    • Maintains satisfactory discipline of employees; supervises the proper application of the company’s policies and procedures
    • Reviews the work of each A/R to correct deficiencies and to determine employee’s progress
    • Assists in the training and development of all A/R personnel
    • Prepares and recommends bonus based on performance of the A/R
    • Assists with interviewing prospective applicants for employment as needed
    • Utilizes all available system screens, processes, and reports to maximize collection potential
    • Conducts the required reviews for assigned personnel per policy
    • Ensures compliance with all specified FDCPA, state and city laws and provisions, as outlined in the GCS Compliance with FDCPA and State Collection Laws Statement and the FDCPA Test
    • Completes assigned management training in a timely manner
    • Works with other functional areas to coordinate cooperation between the collection floor and those areas
    • Conducts interviews as needed
    • Review and Approve A/R time sheets
    • Maintain concentration and focus in order to meet performance goals
    • React positively to an ongoing, changing environment
    • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
    • Maintain good working relationship with assigned supervisors and coworkers
    • Work safely without presenting a threat to self or others
    • Perform additional duties as required by management

    Qualifications

    Education:

    High School Diploma or GED is required

     

    Experience:

    Must have 1-3 years of managerial/supervisory experience,

     

    Computer Experience:

    Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

     

    Skills & Abilities:

    • Must be self-motivated, enthusiastic and ambitious
    • Ability to train and motivate others
    • Have a sound knowledge of and ability to apply GCS policy
    • Possess the ability to multi-task
    • Communicate clearly and effectively, both orally and in writing
    • Interpret a constant flow of information
    • Listen effectively
    • Work with and apply basic mathematical concepts
    • Deal with difficult interactions with customers
    • Respond to customer inquiries and statements effectively
    • Write in a clear and concise manner
    • Manage time effectively
    • Solve problems or issues that may come up
    • Concentrate and focus for extended periods of time
    • Cope with high-stress and changing environment
    • Remain alert at all times
    • Adhere to policies and procedures
    • Adhere to work schedule and punctuality requirements

     

    All job offers are contingent upon completion of background checks.

     

    GC Services is an equal opportunity employer: M/F/Disabled/Vet

     

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