• Cove Sr. Customer Service Rep

    Position Category
    Customer Service/Collections
    Job Location
    US-TX-Copperas Cove
    Office Name
    GC Services Copperas Cove
    Minimum Pay Rate
    USD $12.50/Hr.
  • Overview

    Provides quality service and information regarding various available products to inbound callers.


    • Answer incoming telephone calls
    • Provide call completion and/or alternate solutions for the caller
    • Takes escalated calls to resolve and offer solutions to the customer
    • Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
    • Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines
    • Assist others as needed
    • Adhere to Company attendance, punctuality, and meal and rest break requirements
    • Maintain concentration and focus in order to meet performance goals
    • React positively to an ongoing, changing environment
    • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
    • Maintain good working relationship with assigned supervisors and coworkers
    • Work safely without presenting a threat to self or others
    • Perform additional duties as required by management



    High School Diploma or GED is required



    3 years of call center, clerical and/or logistical experience


    Computer Experience:

    Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.


    Skills & Abilities:

    • Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
    • Excellent customer service experience.
    • Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.
    • Must be able to maintain a high level of confidentiality in dealing with customer information.
    • Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism.
    • Ability to establish and maintain effective working relationships with supervising personnel and co-workers.
    • Ability to remain alert and ready to accept calls, even during periods of low call-volume.
    • Ability to project and convey a positive, concerned, and professional image to   customers.
    • Ability to be adaptable and quickly adjust to change.
    • Must be able to conduct data search efficiently and effectively while working within specific time constraints.
    • Ability to maintain a well-organized work area.
    • Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours.
    • Write in a clear and concise manner.
    • Manage time effectively.
    • Solve problems or issues that may come up.
    • Concentrate and focus for extended periods of time.
    • Cope with high-stress and changing environment.
    • Remain alert at all times.
    • Adhere to policies and procedures.
    • Adhere to work schedule and punctuality requirements




    All job offers are contingent upon completion of drug and background checks.


    GC Services is an equal opportunity employer: M/F/Disabled/Vet



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