• PC Maintenance Tech II

    Position Category
    Information Technology
    Job Location
    US-OK-Oklahoma City
    Office Name
    GC Services Oklahoma City
    Minimum Pay Rate
    USD $45,000.00/Yr.
  • Overview


    Supports company operations by performing installation, maintenance, and repairs of/to company personal computer PC systems and software.




    • Install, maintain, and support PC systems, peripheral devices, mobile devices, and associated infrastructure
    • Perform hardware diagnostics and execute repairs in a timely fashion to ensure customer satisfaction
    • Provide second level support for all hardware and software escalations from the Help Desk
    • Resolve complex technology issues escalated by senior management
    • Maintain vendor relationship for contact/troubleshooting purposes
    • Plan, schedule, and execute computer equipment installations, imaging, upgrades and replacement projects
    • Evaluate cost benefit analysis of products and recommend hardware and installation products for purchase
    • Liaison among groups within the IT Infrastructure Department
    • Control access to and maintain the computer room
    • Leads complex and/or large-scale hardware/software projects
    • Translate user requests, business needs and technical specifications into formal written documentation
    • Review, prioritize, and work trouble tickets within trouble ticket system, with a high sense of urgency
    • Provide off-hours support (on a rotating basis) to include nights and/or weekends
    • Domestic travel (50%) may be required
    • Maintain concentration and focus in order to meet performance goals
    • Maintain good working relationship with assigned supervisors and coworkers
    • Work safely without presenting a threat to self or others
    • Perform additional duties as required by management





    High School Diploma or equivalent is required. College degree in Computer Science or Information Technology is preferred.



    1-2 years of PC Support  is required.  


    Computer Experience:

    Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems. Knowledge of x86 computer hardware and peripheral devices required.


    Skills & Abilities:

    • Read and interpret documents accurately such as safety rules, operating and maintenance instructions, and procedure manuals
    • Write detailed reports and correspondence
    • Demonstrate quick reasoning in the problem resolution process
    • Prioritize projects/tasks logically
    • Decision and judgement making skills to plan and accomplish goals
    • A wide degree of creativity and latitude is expected
    • Ability to add, subtract, multiply and divide
    • Ability to organize and handle multiple projects
    • Solve problems or issues that may come up
    • Concentrate and focus for extended periods of time
    • Remain alert at all times
    • Adhere to work schedule and punctuality requirements


    All job offers are contingent upon completion of drug and background checks.


    GC Services is an equal opportunity employer: M/F/Disabled/Vet



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