• Collection Specialist ED - SCA

    Position Category
    Customer Service/Collections
    Job Location
    Office Name
    GC Services Knoxville
    Minimum Pay Rate
    USD $14.93/Hr.
  • Overview

    Provide quality customer service, information regarding products/client requirements, and assistance to inbound and outbound callers while resolving defaulted accounts.


    • Answer incoming and outgoing telephone calls
    • Provide a variety of potential solutions for the caller
    • Handle all customer calls, despite degree of difficulty, in a courteous and business-like manner
    • Resolve customer matters in a manner that is within client and legal guidelines
    • Respond constructively to the frequent monitoring of calls and feedback necessary to ensure performance and compliance
    • Input notations in computer and system as necessary Comply with legal, client, and Company requirements regarding the FDCPA and other applicable laws
    • Cope with high-stress environment caused by speaking with emotional callers
    • Meets minimum assigned budget on a monthly basis
    • Adhere to Company attendance, punctuality, and meal and rest break requirements
    • Maintain concentration and focus in order to meet performance goals
    • React positively to an ongoing, changing environment
    • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
    • Maintain good working relationship with assigned supervisors and coworkers
    • Work safely without presenting a threat to self or others
    • Perform additional duties as required by management



    High School Diploma or GED is required; Must not have any student loans in default



    No experience necessary; 6 months of collections experience or 1 year of customer service experience is preferred


    Computer Experience:

    Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.


    Skills & Abilities:

    • Communicate clearly and effectively, both orally and in writing
    • Interpret a constant flow of information
    • Listen effectively
    • Work with and apply basic mathematical concepts
    • Deal with difficult interactions with customers
    • Respond to customer inquiries and statements effectively
    • Write in a clear and concise manner
    • Manage time effectively
    • Solve problems or issues that may come up
    • Concentrate and focus for extended periods of time
    • Cope with high-stress and changing environment
    • Remain alert at all times
    • Adhere to policies and procedures
    • Adhere to work schedule and punctuality requirements
    • Communicate clearly and effectively, both orally and in writing


    All job offers are contingent upon completion of drug and background checks.



    GC Services is an equal opportunity employer: M/F/Disabled/Vet


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