GC Services

Support Specialist

Position Category
Job Location
Office Name
GC Services Tulsa
Minimum Pay Rate
USD $16.00/Hr.


Responsible for fostering the relationship between Client and intermediary customer sets. Assists customers (inbound and/or outbound) with review of access service requests, billing issues, the interpretation of applicable tariffs, Client policies, procedures, products, services, and Industry guidelines. 


  • Process customer disputes in a timely manner as outlined by business objectives
  • Processes billing claims and adjustment requests via and the ordering and billing systems to achieve customer satisfaction. Ensures proper billing and collecting of such services via the applicable billing systems
  • Work through proper adjustment approval guidelines
  • Interact with internal and external clients’ daily, including providing information about their bill and providing tariff application, interconnection agreement application, and company policies for switched and special access
  • Research and respond to billing claims to meet customer expectations and internal standards
  • Negotiate the resolution of claims and disputes to meet company receivables objective levels
  • Manage collection of receivables on nationwide wholesale customers
  • Perform collection activities which include monitoring escalated activities
  • Follow appropriate security procedures for handling checks with large dollar amounts
  • Redistribute payment amounts via credit/debit adjustments
  • Communicate/interface with other departments
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management



High School Diploma or GED is required; Associate or Bachelor degree preferred



2 years of collections experience; prefer two to five years’ experience with working knowledge of wholesale products and services with two years’ experience in customer contact


Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.


Skills & Abilities:

  • Communicate clearly and effectively, both orally and in writing
  • Interpret a constant flow of information
  • Listen effectively
  • Work with and apply basic mathematical concepts
  • Deal with difficult interactions with customers effectively
  • Respond to customer inquiries and statements effectively
  • Write in a clear and concise manner
  • Manage time effectively
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Remain alert at all times
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements


All job offers are contingent upon completion of drug and background checks.


GC Services is an equal opportunity employer: M/F/Disabled/Vet



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.