Responsible for fostering the relationship between Client and intermediary customer sets. Assists customers (inbound and/or outbound) with review of access service requests, billing issues, the interpretation of applicable tariffs, Client policies, procedures, products, services, and Industry guidelines.
High School Diploma or GED is required; Associate or Bachelor degree preferred
2 years of collections experience; prefer two to five years’ experience with working knowledge of wholesale products and services with two years’ experience in customer contact
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
Skills & Abilities:
All job offers are contingent upon completion of drug and background checks.
GC Services is an equal opportunity employer: M/F/Disabled/Vet