GC Services

Desktop Support Technician II

Position Category
Information Technology
Job Location
US-TX-Copperas Cove
Office Name
GC Services Copperas Cove



Supports company operations by performing installation, maintenance, and repairs of/to company personal computer PC systems and software.




  • Install, maintain, and support PC systems, peripheral devices, mobile devices, and associated infrastructure
  • Perform hardware diagnostics and execute repairs in a timely fashion to ensure customer satisfaction
  • Provide second level support for all hardware and software escalations from the Help Desk
  • Resolve complex technology issues escalated by senior management
  • Maintain vendor relationship for contact/troubleshooting purposes
  • Plan, schedule, and execute computer equipment installations, imaging, upgrades and replacement projects
  • Evaluate cost benefit analysis of products and recommend hardware and installation products for purchase
  • Liaison among groups within the IT Infrastructure Department
  • Control access to and maintain the computer room
  • Leads complex and/or large-scale hardware/software projects
  • Translate user requests, business needs and technical specifications into formal written documentation
  • Review, prioritize, and work trouble tickets within trouble ticket system, with a high sense of urgency
  • Provide off-hours support (on a rotating basis) to include nights and/or weekends
  • Domestic travel (50%) may be required
  • Maintain concentration and focus in order to meet performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management





High School Diploma or equivalent is required. College degree in Computer Science or Information Technology is preferred.



1-2 years of PC Support  is required.  


Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems. Knowledge of x86 computer hardware and peripheral devices required.


Skills & Abilities:

  • Read and interpret documents accurately such as safety rules, operating and maintenance instructions, and procedure manuals
  • Write detailed reports and correspondence
  • Demonstrate quick reasoning in the problem resolution process
  • Prioritize projects/tasks logically
  • Decision and judgement making skills to plan and accomplish goals
  • A wide degree of creativity and latitude is expected
  • Ability to add, subtract, multiply and divide
  • Ability to organize and handle multiple projects
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Remain alert at all times
  • Adhere to work schedule and punctuality requirements


All job offers are contingent upon completion of drug and background checks.


GC Services is an equal opportunity employer: M/F/Disabled/Vet



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