Provides quality service and information regarding various available products to inbound callers.                                                                                                                                                                                                   

• Answer incoming/outgoing telephone calls for GC Clients
• Provide accurate information about client products and services to the caller and educate callers on how to use client products and services
• Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
• Data entry on tracking systems for recording call notes, questions, and suggestions
• Provide excellent quality customer service and other duties as assigned
• Must have basic troubleshooting skills for internet /phone outages
• Must attend regularly scheduled video conferences for team meetings and one on one coaching
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management

• Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
• Excellent customer service experience.
• Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.
• Must be able to maintain a high level of confidentiality in dealing with customer information.
• Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism.
• Ability to establish and maintain effective working relationships with supervising personnel and co-workers.
• Ability to remain alert and ready to accept calls, even during periods of low call-volume.
• Ability to project and convey a positive, concerned, and professional image to   customers.
• Ability to be adaptable and quickly adjust to change.
• Must be able to conduct data search efficiently and effectively while working within specific time constraints.
• Ability to maintain a well-organized work area
• Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
• Write in a clear and concise manner
• Manage time effectively
• Solve problems or issues that may come up
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environment
• Remain alert at all times
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements

• Must provide your own computer, desktop or laptop, with audio and video functions
• Have an Internet speed of at least 10 mbps download and 5 mbps uploads
• Must provide a copy of the speed test of your internet from www.speedtest.net
• Must have a workspace which is free from outside noise and distractions
• Must agree to reside at your current address for at least 6 months

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet