Collects on delinquent accounts of customers while providing quality customer service on inbound and outbound calls, while training for future consideration for collection management positions.

• Answer incoming and outgoing telephone calls
• Provide a variety of potential solutions for the caller
• Handle all customer calls, despite degree of difficulty, in a courteous and business-like manner
• Resolve customer matters in a manner that is within client and legal guidelines
• Respond constructively to the frequent monitoring of calls and feedback necessary to ensure performance and compliance
• Input notations in computer and system as necessary Comply with legal, client, and Company requirements regarding the FDCPA and other applicable laws
• Cope with high-stress environment caused by speaking with emotional callers
• Meet minimum assigned budget on a monthly basis
• Completes the management training assignments in a timely manner
• Aids in assisting with management duties such as phone and file reviews for other employees
• Trains on how to complete management duties through management training 
• Reviews accounts for completed work requirements; recommends for cancellation
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management
  

Education:

High School Diploma or GED is required

Experience:

3 months of collections experience or 1 year of customer service experience. A minimum of 1 year previous management experience for external candidates preferred.

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

• Bi-lingual (English/Spanish) is preferred
• Communicate clearly and effectively, both orally and in writing
• Interpret a constant flow of information
• Listen effectively
• Work with and apply basic mathematical concepts
• Deal with difficult interactions with customers
• Respond to customer inquiries and statements effectively
• Write in a clear and concise manner
• Manage time effectively
• Solve problems or issues that may come up
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environment
• Remain alert at all times
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet