For over 65 years, GC Services has been trusted by a diverse portfolio of clients to provide a full suite of outsourcing solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation. We advocate for our client’s brands and reputations as our own. We are always seeking service-oriented individuals who want to be an integral part of creating lasting relationships with our employees and our clients within our fun, rewarding, and rapidly growing company!

The Director of Collections is responsible for the overall management and operation of third-party collections. The Director is responsible for the development and implementation of strategies that ensure the efficient and effective collection of debts on behalf of clients. This includes overseeing the day-to-day operations of the agency, management staff, developing and implementing policies and procedures, ensuring compliance with all relevant laws and regulations and P&L responsibility. This is a remote position.

• Develop and implement strategies to improve debt collection performance and efficiency
• Manage the daily operations including, staffing, training, performance management and P&L responsibility
• Develop and implement policies and procedures for the collection process, ensuring compliance with all relevant laws and regulations
• Provide regular reports on collection performance to clients and management, identifying trends and opportunities for improvement
• Develop and maintain relationships with the clients, ensuring high levels of customer satisfaction and repeat business
• Collaborate with other departments to ensure seamless integration of collection activities with other business processes
• Oversee the development and implementation of collection campaigns and initiatives including the use of technology and data analytics to improve performance
• Ensure the division meets all performance metrics and targets, including recovery rates, call center metrics and compliance metrics
• Manage vendor relationships, including third-party data providers and technology vendors
• Ensure the division remains up to date with industry developments and best practices, and continuously improve processes and procedures

• Experience working with technology and data analytics to improve collection performance
• Ability to work under pressure and manage multiple priorities in a fast-paced environment

Education:

• Bachelor’s degree in Business, Finance or related field

 Computer Skills:

•  Employees must be able to type accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
• Thorough knowledge of Microsoft products

Experience:

• At least 5 year’s experience in a management role in a third-party debt collection agency
• Experience working with Debt Manager Collection Systems
• Experience with Omni channel integration
• Intricate knowledge of multichannel platforms in collections including texting (SMS), Emailing, web chat, virtual collector, etc...

Skills & Abilities:

• Strong knowledge of relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA) and Consumer Financial Protection Bureau (CFPB) regulations
• Strong analytical and problem-solving skills, including the ability to analyze complex data sets and identify trends and opportunities for improvement
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, vendors, and internal stake holders

All job offers are contingent upon completion of drug and background checks.

 GC Services is an equal opportunity employer: M/F/Disabled/Vet