Provides quality service and information regarding various available services to inbound callers and makes necessary follow-up outbound calls.

For over 65 years, GC Services has been trusted by a diverse portfolio of clients to provide a full suite of outsourcing solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation. We advocate for our client’s brands and reputations as our own. We are always seeking service-oriented individuals who want to be an integral part of creating lasting relationships with our employees and our clients within our fun, rewarding, and rapidly growing company!   The Director of Collections is responsible for the overall management and operation of third-party collections. The Director is responsible for the development and implementation of strategies that ensure the efficient and effective collection of debts on behalf of clients. This includes overseeing the day-to-day operations of the agency, management staff, developing and implementing policies and procedures, ensuring compliance with all relevant laws and regulations and P&L responsibility. This is a remote position.

  For over 65 years, GC Services has been trusted by a diverse portfolio of clients to provide a full suite of outsourcing solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation. We advocate for our client’s brands and reputations as our own. We are always seeking service-oriented individuals who want to be an integral part of creating lasting relationships with our employees and our clients within our fun, rewarding, and rapidly growing company!   - Responsible for the quality assurance (QA) program for call center, walk-in center, and production work for the North Carolina Quick Pass (NCQP) customer service team. - Manages analysts and interacts with GC program management and NCTA customer service team.  

For over 65 years, GC Services has been trusted by a diverse portfolio of clients to provide a full suite of outsourcing solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation. We advocate for our client’s brands and reputations as our own. We are always seeking service-oriented individuals who want to be an integral part of creating lasting relationships with our employees and our clients within our fun, rewarding, and rapidly growing company!   Perform verification and reconciliation of various general ledger and bank trust accounts. Responsible for tracking payments to ensure accurate posting, and remittance to clients. Perform daily balancing activities and reporting functions. Research, analyze and resolve imbalances on accounts. Assist with internal and external audits. 

Collects on delinquent accounts of customers while providing quality customer service on inbound and outbound calls, while training for future consideration for collection management positions.

For over 65 years, GC Services has been trusted by a diverse portfolio of clients to provide a full suite of outsourcing solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation. We advocate for our client’s brands and reputations as our own. We are always seeking service-oriented individuals who want to be an integral part of creating lasting relationships with our employees and our clients within our fun, rewarding, and rapidly growing company!   Responsible for completing moderately complex accounting work in a team environment with limited supervision with some latitude for independent judgment and decision making.  This is an on-site position.

Handle inbound and outbound calls for assigned client, providing customer service, collection efforts as specified by the client and GC Services.  This position requires you to request payment and negotiate payment processes. 

Collects on delinquent accounts of customers while providing quality customer service on inbound and outbound calls, while training for future consideration for collection management positions.

Provides quality service and information regarding various available services to inbound callers and makes necessary follow-up outbound calls.

Provides quality service and information regarding various available products to inbound callers (both in English and Spanish).      

Provides quality service and information regarding various available services to inbound callers and makes necessary follow-up outbound calls.

Provides quality service and information regarding various available products to inbound callers.                                                                                                                                                                                                   

Handle inbound and outbound calls for assigned client, providing customer service, collection efforts as specified by the client and GC Services.

About us: For over 65 years, GC Services has been trusted by a diverse portfolio of clients to provide a full suite of outsourcing solutions. With over 7,000 employees throughout the Americas, and the Philippines we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation. We advocate for our clients’ brands and reputations as our own. We are always seeking service-oriented individuals who want to be an integral part of creating lasting relationships with our employees and our clients within our fun, rewarding and rapidly growing company!   Hourly Rate: $15-$17 per hour     Position located on-site at: 6330 Gulfton Street, Houston, TX. 77081 (Corporate Office)

Provide quality customer service, information regarding products, and assistance to external and/or internal customers.

For over 65 years, GC Services has been trusted by a diverse portfolio of clients to provide a full suite of outsourcing solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation. We advocate for our client’s brands and reputations as our own. We are always seeking service-oriented individuals who want to be an integral part of creating lasting relationships with our employees and our clients within our fun, rewarding, and rapidly growing company!   The Invoice Supervisor will oversee the quality assurance, control and customer service of the invoicing process; ensure adherence to proper invoicing procedures; and interpret and clarify invoicing policies.  

Promote the company as a top provider of call center solutions. Develop and execute sales strategies that will increase revenues and profits.Maintain relationships with existing clients while developing new leads with these clients. Work with departments within GC to ensure prompt and effective customer service.  

Provides quality service and information regarding various available products to inbound callers regarding student loan accounts. This position receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.

Assists in directing and coordinating activities of workers engaged in collecting delinquent accounts of customers.

Handle inbound and outbound calls for assigned client, providing customer service, collection efforts as specified by the client and GC Services.