GC Services

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Serves as the lead person for all IT activities and communications to the client and their vendors. Leads a team of IT Managers who are responsible for the organization’s application development projects, database management, computer operations, network management and business analysis. Allocates team resources and sets delivery schedules to meet client requirements.  Oversees all technology operations and evaluation according to the client’s needs.
Location
US-TX-Houston
Position Type
Regular Full-Time
Provides quality service and information regarding various available services to inbound callers and makes necessary follow-up outbound calls.
Location
US-NC-Rocky Mount
Position Type
Regular Full-Time
Call Center Forecasting and Scheduling, Compliance Management, Payroll Reporting and Verification, Call Center Reportsad hoc reporting as needed.This position is an external and internal facing role responsible for the forecasting and reporting of staffing impacts that lead to missed SLA. This position forecasts and reports on call volume demand and directs the scheduling of sufficient staff and training for appropriate skills-based routing based on historical and anticipated volume across all clients including long-term, medium term, and short-term forecasting and scheduling adjustments. Directs the design of automated metric score cards, develops policies that impact work force positively and works with Performance Management to ensure the communication and enforcement of these policies. Analyzes real time and historical contact center performance and identify opportunities to improve performance. Identifies and manages the communication of real time volume drivers and system outages that impact performance. Forecasts training and recruiter needs to Performance Management (training) and Recruiter (New Personnel).
Location
US-TX-Houston
Position Type
Regular Full-Time
  Achieve staffing objectives by recruiting and evaluating job candidates; and advising managers
Location
US-TX-Houston
Position Type
Regular Full-Time
Achieve staffing objectives by recruiting and evaluating job candidates; and advising managers.
Location
US-TX-El Paso
Position Type
Regular Full-Time
Work under the direction of senior management to write, design, and produce proposals, presentations, and other material used to help the company win programs. Assist in the preparation and coordination of all proposal-related and Marketing Communication activities.
Location
US-TX-Houston
Position Type
Regular Full-Time
Collects on delinquent accounts of customers while providing quality customer service on inbound and outbound calls, while training for future consideration for collection management positions.
Location
US-TX-San Antonio
Position Type
Regular Full-Time
Assists in directing and coordinating activities of workers engaged in collecting delinquent accounts of customers.
Location
US-TX-San Antonio
Position Type
Regular Full-Time
  Supports company operations by performing installation, maintenance, and repairs of/to company personal computer PC systems and software.  
Location
US-TX-Houston
Position Type
Regular Full-Time
Provides quality service and information regarding various available services to inbound callers and makes necessary follow-up outbound calls.
Location
US-NC-Monroe
Position Type
Regular Full-Time
Responsible for developing, organizing, coordinating, administering, and overseeing all aspects of training. Responsible for the implementation and administration of new hire training, as well as Second Level Trainings. Additionally, responsible for assisting with the Management Development Training and the development of additional Trainers.
Location
US-AZ-Tucson
  The Tax Senior will be responsible for managing all aspects of the company’s tax department. This position reports directly to the Assistant Vice President of Finance and will have direct interaction with the Chief Financial Officer.  
Location
US-TX-Houston
Position Type
Regular Full-Time
Collects on delinquent accounts of customers while providing quality customer service on inbound and outbound calls, while training for future consideration for collection management positions.
Location
US-CA-San Diego
Position Type
Regular Full-Time
Responsible for providing administrative support at superior court client facilities.  
Location
US-CA-San Diego
Position Type
Regular Full-Time
Responsible for completing moderately complex accounting work in a team environment with limited supervision with some latitude for independent judgment and decision making.                                
Location
US-TX-Houston
Position Type
Regular Full-Time
Performs call monitoring activities to review and critique 3rd party collections calls based on standards set forth by GC Services and its clients. Provides feedback to Account Representatives and management for coaching purposes. Analyzes account activity to ensure proper handling.
Location
US-AZ-Tucson
Position Type
Regular Full-Time
  Supports company operations by performing installation, maintenance, and repairs of/to company personal computer PC systems and software.  
Location
US-AZ-Tucson
Position Type
Regular Full-Time
  Collects on delinquent accounts of customers (both in Spanish and English) while providing quality customer service on inbound and outbound calls.                     
Location
US-TX-San Antonio
Position Type
Regular Full-Time
Assists in directing and coordinating activities of workers engaged in collecting delinquent accounts of customers.
Location
US-AZ-Tucson
Position Type
Regular Full-Time
Provides quality service and information regarding various available services to inbound callers and makes necessary follow-up outbound calls.
Location
US-NC-Charlotte
Position Type
Regular Full-Time

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