Promote the company as a top provider of call center solutions. Develop and execute sales strategies that will increase revenues and profits.Maintain relationships with existing clients while developing new leads with these clients. Work with departments within GC to ensure prompt and effective customer service.
Performs call monitoring activities to review and critique 3rd party collections calls based on standards set forth by GC Services and its clients. Provides feedback to Account Representatives and management for coaching purposes. Analyzes account activity to ensure proper handling.