Facilitates the quality assurance process, serving as a link between Operations and CMG management to ensure overall Company, legal, and client compliance.
Ensure performance levels, production schedules, quality assurance standards and financial requirements are attained or exceeded through effective management of production personnel and administration of teamwork.
Manage all aspects of human resources functions, plan and implement human resources programs, and ensure efficient operation of the Human Resources (HR) Department.
Promote the company as a top provider of call center solutions. Develop and execute sales strategies that will increase revenues and profits.Maintain relationships with existing clients while developing new leads with these clients. Work with departments within GC to ensure prompt and effective customer service.
Play an active role in the process of monthly and annual financial close. Responsible for account reconciliations, accumulation of information for various tax filings and responding to various special requests as they arise.
Serves as the lead person for all IT activities and communications to the client and their vendors. Leads a team of IT Managers who are responsible for the organization’s application development projects, database management, computer operations, network management and business analysis. Allocates team resources and sets delivery schedules to meet client requirements. Oversees all technology operations and evaluation according to the client’s needs.
Promote the company as a top provider of call center solutions. Develop and execute sales strategies that will increase revenues and profits.Maintain relationships with existing clients while developing new leads with these clients. Work with departments within GC to ensure prompt and effective customer service.
